Customer Testimonials
Always go to this place, very knowledgeable, helpful and friendly Team!
I was referred to Marlborough Nissan from a friend who was a customer previously. Overall, my purchase experience was very positive. The used Vehicle which was purchased was cleaned and presentable above expectations. Mechanical details were repaired and/or addressed without my needing to ask. The Transaction communication and documentation was handled professionally at all times. Thank you to Marlborough Nissan. Based on this experience, I do plan to return for vehicle services and future vehicle purchases.
I had an absolutely wonderful experience at this Nissan dealership! From start to finish, the entire team was professional, friendly, knowledgeable, and extremely helpful. They went above and beyond to make the entire process smooth, stress-free, and enjoyable.
The customer service was exceptional, and I truly appreciated their honesty, patience, and dedication to making sure I was completely satisfied. I never felt pressured or rushed, and every question I had was answered thoroughly.
It’s refreshing to find a dealership that genuinely values its customers and takes pride in providing outstanding service. I couldn’t be happier with my experience ... Read More Google - Nov 12, 2026
Everyone at the dealership is very nice and professional.
They always do a great job servicing my car
Great deal on the truck. Dealer made the process easy and stayed within our budget
Recently purchase a “New” used car at Marlboro Nissan. Found a couple of small things that needed some attention. They took the car in, fixed the issues and went above and beyond making me feel good about my purchase at their dealership. Highly recommend them to anyone looking for vehicle, or in need of service. Very Professional and Upfront when working with them.
My purchase experience overall ended excellently! The process of transferring documents to the bank, insurance agent, and dealership was a little cumbersome. The purchased used vehicle itself was addressed above expectations. Cosmetic details such as superficial scratches and interior clean detail were done without my having to ask. The functional repairs also were completed without my needing to chase after nor follow up on. Thank you to Marlborough Nissan for a very positive purchase experience.
Thank you Josh and John for extra ordinary customer service.
The staff here is very friendly & delivers excellent customer service. They are knowledgeable, kind & professional.
Amazing service! They honored the promotional price and were right on time. I was so impressed that they sent a video showing everything done during the oil change inspection. Highly recommend Marlboro Nissan!
Excellent job, very professional, and extremely polite and informative
My husband and I worked with John Mendenhall, the process was super easy and straight forward. He and his management team did an excellent job. Signed on Saturday got to pick up my new pathfinder on Tuesday. The whole team will take great care of you but a special shout out to John for how easy it was to communicate with him, know where we were at in the process the whole time, and feeling like we were taken care of from start to finish
Ask for John! He answered all of our questions and made swapping out of our lease very easy. I’ve previously spent HOURS in dealerships after agreeing to buy the car. Not this time. It was quick and everyone that worked there felt like genuinely nice people.
Polite, knowledgeable, and friendly
I recently purchased a new vehicle from Marlboro Nissan, and the staff were extremely easy to work with. I didn't feel like they were playing games, and the entire process went smoothly. I'd highly recommend coming here if you're in the market for a new car!
Great service team here. Quick communication, convenient pickup of my car from home, and dropped it off with all services completed in the same day. I didn’t even have to go anywhere!
Always do a great job.It’s easy to make an appointment with the app and get taken care of quickly.
⭐⭐⭐⭐ I had a great experience getting my new 2026 Nissan Murano Marlboro Nissan! They were quick to respond to my questions and always got back to me in a timely manner. Communication was excellent throughout the entire process, and they worked with me to find a vehicle that fit my budget. Everything went smoothly, and I never felt pressured. I’m excited about my new Murano! Thank you to Bob and the team at Marlboro Nissan for making the experience so easy and enjoyable. I would definitely recommend them to anyone looking for a new vehicle!
It was very pleasant and quick, I went in for a recall. 😃
We did have some disagreement about what the problem was with my vehicle, but Marlboro Nissan stepped up and made sure that I was completely satisfied. They are very customer-oriented dealership
Extremely professional, quick, and very good! Will be a lifetime customer now.
Fair price and fast and efficient service!
The team was incredibly helpful. I would highly recommend checking them out if your looking for a new or pre-owned vehicle.
Excellent service Clean facilities Comfort waiting room Hot tea/coffee Internet access free Polite staff
Everyone was friendly and service was fast! Tire had a nail in it and they fixed it for free despite having no warranty on the tires.
The service department is amazing! Marissa, Chris and Colin have always been helpful in any interactions I’ve had with them. Work is done timely and they go above and beyond.
Great service staff! Friendly and a good turnaround time. Appreciated having a loaner vehicle available.
From Sale to Service, Marlboro Nissan has been a great experience! Will definitely buy another car from this dealership.
Very professional and courteous staff. Efficient service and clean comfortable waiting areas inside or on patio.
Sales, service, management, customer support - amazing…I bought a used car (Robert Chipman) was so very helpful and his Manager Mike throughout the whole process, paperwork, etc. Then I realized that there was a funny noise in the car when I accelerated at a certain speed, so I brought it back as there was a 30-day warranty, they drove it, and they couldn’t figure it out but were determined to. However, I live two hours away, so Collin I. service was so good to me. He ended up giving me a loaner and sent me in my way, ... Read More DealerRater - Oct 22, 2026
Service appointments are scheduled quickly. Work is excellent. Cost is the only concern which there's probably nothing that can be done about cost.
I've known this dealership for many years. My family also. They are wonderful. I recommend them highly!!
Facility was clean and the service went well I will be bringing my vehicle back in the future.
I was greeted with a smile and presented with a great offer that I could not say no to. Anthony Maloney and Michael Johnson were very professional, helpful, and made the process easy. I recommend them!
What an absolute pleasure it was working with Marlboro Nissan! This dealership is truly a hidden gem in our community and well worth a visit.
From the initial sales experience through negotiations and the final purchase, the entire process was seamless, stress-free, and handled with the utmost professionalism and care.
What impressed me most was how genuinely the team listened to my needs as a customer. There were no high-pressure sales tactics, no unnecessary back-and-forth, and no attempts to push me into a deal that wasn't right for me. Instead, I experienced honesty, transparency, and straightforward communication throughout the ... Read More Google - Oct 21, 2026
What an absolute pleasure it was working with Marlboro Nissan! This dealership is truly a hidden gem in our community and well worth a visit.
From the initial sales experience through negotiations and the final purchase, the entire process was seamless, stress-free, and handled with the utmost professionalism and care.
What impressed me most was how genuinely the team listened to my needs as a customer. There were no high-pressure sales tactics, no unnecessary back-and-forth, and no attempts to push me into a deal that wasn't right for me. Instead, I experienced honesty, transparency, and straightforward communication throughout the ... Read More DealerRater - Oct 21, 2026
Thank you all your help making this purchase possible remotely. I would never have considered a car like this without your recommendation. ❤️🙏
Excellent service. Knowledgeable. management. Fast performance. Explaining the car and the way it works.i was very impressed with the team.
The shop was very responsive and answered all my questions. They fixed my vehicle quickly, without issues. Very helpful.
I have been purchasing cars from Marlboro Nissan for many years, and have serviced those vehicles at the dealership too. I have always experienced a professional and friendly team!
In my 6+ years of routine maintenance 2x/year, this team has been great. Dependable, thorough, clear, and flexible. And they know my name when I come in, which feels nice.
They do not pressure you for parts, their services. The people are all very pleasant.
We both sold and bought a used car from Marlboro Nissan in October 2026. Bob who handled our sale along with the rest of the team were sharp, pleasant, and we were 100% satisfied with the interaction.
I was very pleased with the service I got this week. There were several things that were found during the inspection that needed to be done. Chris explained everything to me and it was all done in a few days. Thank you for your great service!!
Sales guy was great
Excellent customer service. Very genuine and honest with purchase of my vehicle. Would highly recommend if your looking to purchase a car
They worked with me to help me get the best possible deal for what I needed. Extremely professional and very helpful. Very knowledgeable and easy to work with.
Purchasing a vehicle at Marlboro Nissan was an absolutely fantastic experience from start to finish! The entire process was smooth, stress-free, and incredibly easy. It’s refreshing to work with a dealership that values its customers and makes doing business such a positive experience.
A special shoutout to Josh, the General Manager, whose honesty, integrity, and straightforward approach truly stood out. He made me feel confident throughout the process, and it’s clear that he genuinely values building relationships with customers rather than just making a sale. That kind of honesty goes a long way and is exactly what you ... Read More Google - Oct 13, 2026
Bought a Nissan Rogue 2017 awhile back, transmission already failing at around 100k miles. No one reached out to let me know about an extended warranty that expired last year but they reached out about meaningless recall information. I have owned many cars that were in rougher shape that performed better than the Rogue. Avoid CVTs at all cost and find a dealership that will proactively reach out to you about costly things that matter... Will never go back here again or buy a Nissan ever again.
This review reflects the dealership ONLY as far as the management and those that they allow to drive vehicles with delear plates. Last week I was getting on the 495 north in Franklin and there was a new Nissan with a dealer plate driving aggressively, almost side swiping me, honking at me, attempting to speed ahead and when i looked over that driver flipped me off and was swearing and yelling at me. when i merged he sped by me and was tailgating multiple cars and making very dangerous maneuvers weaving in and out of lanes with no blinker. So i ... Read More Google - Sep 1, 2026
People working the service desk were unhelpful. Not good customer service 👎🏽
Depends on who you talk to
If I could give 0 stars I would. I brought my car knowing of a few issues it had in hopes that a master Nissan tech would get it running smoothly again for me. I paid 200 for diagnosing the issue and they didn’t even road test the car. How are they supposed to diagnose without road test? Just scanning obd2 alone is not enough to truly understand the scope of issues. Having a salesperson in between the customer and technicians doesn’t make it easy to get your request to the tech either. They almost got me to agree to ... Read More Google - Jun 30, 2026
Be careful with these people they will lie to your face regarding warranty coverage on your vehicle and ruin your credit and your life
Took my car there for an oil change I made by appointment. Nothing more. Took them 1 hr and 30 + minutes. What else can I say… Never again!
I’ve been going to Marlboro Nissan for almost 20 years now. They used to be amazing. Now they’re not. Just paid $150 for an oil change. For a Mazda sedan. Charging extra because it’s not a Nissan maybe? Also said I need a new sub frame. Yeah right. My mechanic friend and person who does my inspections doesn’t seem to think so. Can’t do it anymore. This isn’t inflation. This is something more.
We’ve been coming to this dealership for our Nissan leases since 2008. Josh has always been amazing to work with and really simplifies the process! He truly cares, is very responsive and really just honest/transparent. He lets you know if it’s the right time for your situation, or maybe to hold out if you can for a better deal. He makes it easy to fully understand the process and feel confident that you are receiving the best offer. The entire staff (and the overall vibe) is just friendly and chill. Everyone is just genuinely nice and not pushy ... Read More DealerRater - Jan 27, 2026
Great place to buy your next New or Used car. Always been treated like family
One of the best car Dealers in Marlboro Ma . Will not go to another car dealer . Go see Josh and his team and they will take care of you . They are all so pleasant , caring and kind . Been going there for all my cars for the last 10 years .
I was in a fendah bendah south of where i live, so at the reccomendation of my buddy who bought a nissan at this dealership i made an appointment, Marlborough Nissan Reccomended a new bumper insert. Dropped the car off, and another happy customer was yelling at the customer service rep about them breaking their tire pressor sensors. I thought that sounded a little unrealistic. "Youre driving a 2016" said the rep, as if a 2016 couldnt be a nice car, an acura or something. Anyways, then my own saga began. I asked, the service rep to please balance my ... Read More Yelp - Nov 5, 2025
I purchased back in 2023. The Sales Manager could not care less about you once you are out the door. After that it is another department's problem.
The vehicle i purchased was used, certified. After several complaints, the vehicle was driven by someone other than myself after I purchased the vehicle, abd prior to pickup, damaging components. This was something that was evident as soon as I began driving it home.
After several complaints, and trips, and being told their mechanics could not reproduce any issues I ended up going for a drive with one of their msster mechanics and ... Read More Google - Nov 2, 2025
Every time we take our Rouge in for service we end up with $500 to $1500 repairs. Sitting at the repair shop today it is not just us, several other customers with similar messages. So either the repair shop needs business or the cars are no good
Every time we take our Rouge in for service we walk out with $500 - $1500 bills. Sitting at the repair shop today it is not just us but other customers get similar messages. So either the repair shop needs business or the cars are no good
We recently changed 4 tires at this place and there was nothing wrong with the tire sensors. Unfortunately, after we picked up the car the sensors were damaged. We have a Toyota Rav 4. We live close to them so we decided to go there. We went back to complain and ask them to fix the problem but we were treated badly and they did not want to help us. We brought the car to a Toyota dealership for them to take a second look and the sensors were clearly damaged when Nissan replaced the tires. Toyota gave us a diagnosis stating ... Read More Google - Oct 22, 2025
I went to oil change first time, and not really friendly customer service. Three people sitting at Customer service desk.
Three of them are not welcoming person, and not smiling on their faces.
I am not gonna go here anymore. This is the last time.
Thanks for replying to my review, and I could not get time to reply again.
The owner mention i was frustrated by getting estimate for $2200. That is not true, because all my review about the way she talked to me and other customer service desk people were pretenting like busy.
And lastly, please note I ... Read More Google - Sep 25, 2025
Con men. Told me my 2010 Infiniti had sludge and was worth $300 and they would bring it to the junk yard. I was trying to trade it in on another Nissan. I brought it to an HONEST mechanic who said the engine was very clean inside. I drove it for 10,00 miles and my son drove it to Florida. No problems. Nice try Marlboro Nissan.
Mis diagnosed the issue with the front passenger window.(window was not going up or down) day it should have been fixed and ready to go. Marissa called to lmk it was the drivers switch that needed to be replaced,after receiving the original diagnosis. She then blamed me for not letting them know about a switch in the window,I'm not a mechanic I have no idea which is why I brought it to the mechanic. The issue with the window should have been resolved by the original diagnosis. Not trial and error. 2 star is for being blamed ... Read More Google - May 16, 2025
Do your research and be very careful before you go to this Nissan. They will try to get as much money as they possibly can and are not flexible. Tricky pricing tactics with their EVs and was extremely disappointed with the experience as they changed the pricing to include state EV rebates after I brought it up. They didn’t even know about the rebates prior and they made the car more expensive and said “oh yeah the price went up”. The new price included the state rebate even though it was more expensive than what we agreed on…I ... Read More Google - Mar 22, 2025
I got in a fender bender and brought my car in because they are a preferred shop with MAPFRE/Commerce insurance. Car got totaled due to the amount of damage and Paul Mullen told me that they would square everything up with the insurance company and take care of the disposal of the car after I cleared out my belongings and collected my plates. He did not inform me that they charge $25 a day for the car being on the lot. I'll be shopping for a new car at a different dealership. After reading all the reviews, I wish ... Read More Google - Jan 27, 2025
I can't say enough positive things about my purchase through Josh. He made the sales process very smooth, he was very fair and straight forward throughout the sales process. His staff needs to be complimented for their help during deliver.
Heard a noise coming from the right front side. Figured it is a failing roll bearing, right front wheel. On December 9th 2024 went to them to replace. $189 to diagnose. "Oh, you have failed right front wheel roll bearing". Total job $700. "Oh, you only have less than 25% left on your rear brake pads, must be replaced". $300+, don't remember exactly. Refused to replace brake pads, paid for the roll bearing replacement. Learned on youtube how to replace brake pads on Nissan I have. Bought replacement pads, pulled brake pad and found it has at least 50% left.
Easy process. The team handled everything we needed. Have leased a number of cars from this dealership and will continue to work with them in the future. Highly suggest.
Best car buying experience ever. Josh was so friendly and easy to deal with, in a little more than 24 hours my car was in my garage. I have always dreaded the car buying experience, but this time it was such a low key, no pressure experience. Josh was extremely responsive to questions even after business hours. I feel like the people of Marlboro Nissan gave me 10 star service
I have a Nissan lease and went in today to check out the Nissan Frontier. I arrived about an hour before closing, but every salesperson ignored me. When I finally asked for help, someone told me they were already closed, even though it was still within their posted hours. This was disappointing because I don’t have time off during the day, and I’d hoped to get some assistance after work. I’m now heading to the Nissan dealership in Westborough on Rt. 9, hoping for better service. I won’t be coming back to Marlboro Nissan.”
BAD experience at Marlboro Nissan getting my car "fixed" Aug 5 I took it in as the brake pads I could tell though no noises etc needed to be looked at or changed so at 9 am I took it in . Got a call at 12 saying I now need all new rotors and all pads would be 948 w tax , ok told them to fix it .. picked it up at 5 . I felt zero change (thought maybe it's me it's normal for this car🤷♀️) called past Monday they took it back yesterday and said " we had to fix a ... Read More Google - Aug 29, 2024
BAD experience at Marlboro Nissan getting my car "fixed" Aug 5 I took it in as the brake pads I could tell though no noises etc needed to be looked at or changed so at 9 am I took it in . Got a call at 12 saying I now need all new rotors and all pads would be 948 w tax , ok told them to fix it .. picked it up at 5 . I felt zero change (thought maybe it's me it's normal for this car) called past Monday they took it back yesterday and said " we had to fix a ... Read More Yelp - Aug 29, 2024
BAD experience at Marlboro Nissan getting my car "fixed" Aug 5 I took it in as the brake pads I could tell though no noises etc needed to be looked at or changed so at 9 am I took it in . Got a call at 12 saying I now need all new rotors and all pads would be 948 w tax , ok told them to fix it .. picked it up at 5 . I felt zero change (thought maybe it's me it's normal for this car🤷♀️) called past Monday they took it back yesterday and said " we had to fix a ... Read More DealerRater - Aug 29, 2024
Yo, so I had a Nissan Rogue for 3 years, then I swapped the lease for a Nissan Titan. I kept the lease for 3 years and decided to buy the truck, worst decision ever! The car started acting up after 40k miles. I called them and they said it was normal. Then, at around 49k miles, the reverse gear started acting up. So I called on March 28th and asked them to check it out. They didn't get to it until a week later. I took the truck to the dealer and they said my transmission needed to be replaced. ... Read More Google - Apr 25, 2024
Yo, so I had a Nissan Rogue for 3 years, then I swapped the lease for a Nissan Titan. I kept the lease for 3 years and decided to buy the truck, worst decision ever! The car started acting up after 40k miles. I called them and they said it was normal. Then, at around 49k miles, the reverse gear started acting up. So I called on March 28th and asked them to check it out. They didn't get to it until a week later. I took the truck to the dealer and they said my transmission needed to be replaced. ... Read More DealerRater - Apr 25, 2024
I went there to have an issue checked. The people there didn't want to fix my car despite it being still under warranty. They said that I'll have to pay for the fix since the car was not bought at their dealership. I wasted an hour driving to North Attleboro to have it fixed instead. I'm extremely disappointed. Edit 03/18/24: It's a 2024 Frontier that just needed a leaky rear window resealed. The warranty request was approved at another dealer and they didn't see why it had to be done at their shop only.
Front desk girl at the service department is rude and unprofessional. Unethical is the word I’d use if she is being nasty to an elderly person who’s twice or three times her age.
Service people charged for diagnostics and repairs but the problem was still there and instead of making things right, they wanted to charge me again and through methods of elimination at my expense wanted to fix my car.
Horrible people and uncertified mechanics. Don’t go there for the money they charge they could do a lot better.
They just lost lifelong customer with my ... Read More Google - Dec 16, 2023
They wanted to buy a new part, shipped, and charge 3x what a regular autobody shop could've done just by repairing the existing part. Did not provide refunds when I get the part fixed BEFORE nissan even had the part shipped to this location, so I no longer need it nor was it in my possession, what a scam.
Why must legacy dealers make leasing a car so unpleasant? It starts with a complete disrespect for the customer's time and intelligence and continues with needless and unpleasant haggling and ends with either pure incompetence or nefariousness. Ie, why do you require a salesman to consult with a manager for every decision and disappear for 10 minutes at a time? Why, given a week's notice, could my vehicle, already paid for, been inspected and registered when I arrived? Why did I receive no documentation of the purchase of my prior leased vehicle and find that Nissan Finance has no ... Read More Google - Oct 30, 2023
Been coming to get my car serviced here for years because the staff was honest and helpful. The past couple years have been the complete opposite, particularly with a younger guy that’s been there. Ready to charge for anything possible, and a rude tone. Time to take my business elsewhere.
My wife and I identified a specific vehicle from Marlboro Nissan that we were interested in and contacted Brian Berset based on a number of positive reviews he had received online. We met the next day and he showed us the car, we test drove it, discussed pricing/financing, and purchased the car all within 2 hours-- incredibly quick and painless thanks to Brian. Brian was friendly, efficient, and highly knowledgeable about the car. We didn't feel pressure and were comfortable with the cost of the car. We've been impressed with the customer service we've received from Brian, ... Read More DealerRater - Aug 1, 2023
I went to the service dept to ask a question about a 2018 Nissan Rogue that is rusting on the roof. My simple question turned into dealing with the rudest person I have ever met. I was degraded, humiliated and even mocked by the service manager, Paul Mullen. I left in total shock, filed a complaint with Nissan Consumer Affairs and the BBB and hope this pathetic excuse of a man gets what he deserves. I had to chose 1 star in order to post. If I could give -1000 stars it wouldn't be enough for how this man treated me.
Lied to me
Let me tell you all the tale of Marlboro Nissan and how truly horrible they are from a customer experience perspective. My Daughter needed a new car and since I was a part of this "amazing" networking group BNI Marlborough I brought my daughter to Marlboro Nissan because one of the members "your friend in the car business" was part of the group. Mark was kind enough to get us a great deal on a wonderful little Nissan Sentra Midnight. He made sure to call 3 or 4 times a day to make sure we could get there ... Read More Yelp - Jun 19, 2023
